Dashboard

Operational telemetry for calls, appointments, and patient success

DashboardCallsAppointmentsRecordings

Key Performance Indicators

Positive performance trajectory across operations

Total Calls

63

+17.1% vs previous

Booked Appointments

17

+15.0% vs previous

Missed Calls Covered

8

+11.1% vs previous

Patient Satisfaction

3.6/5

+2.4% vs previous

Revenue Collected

$12,399

+41.3% vs previous

Efficiency Improvement

7m 13s

+12.5% vs previous

Calls Over Time

63 calls in range

Calls trend chart03-1503-21

Appointments Trend

17 appointments in range

Appointments trend chart03-1503-21

Recent Calls

Click a call reason to jump to recordings

TimeCallerReasonOutcomeDurationStatusAction
Mar 21, 6:20 PMHarper MartinezInsurance pre-authLeft Voicemail7m 36sOpen
Mar 21, 2:50 PMCharlotte NguyenRhinoplasty consultPayment Collected11m 47sCompleted
Mar 21, 12:10 PMLiam GreenRhinoplasty consultFAQ Answered14m 03sCompleted
Mar 21, 11:20 AMEmma JohnsonScar revision consultNo Answer13m 29sMissed
Mar 21, 10:30 AMMason PatelTravel logisticsBooked8m 00sCompleted
Mar 21, 8:30 AMNoah BennettRhinoplasty consultNo Answer3m 22sRecovered
Mar 20, 3:00 PMCharlotte NguyenTravel logisticsNo Answer13m 01sMissed
Mar 20, 2:30 PMEthan MartinezFinancing optionsLeft Voicemail2m 48sOpen
Mar 20, 1:30 PMAmelia LopezPre-op paperworkPayment Collected8m 40sCompleted
Mar 20, 1:00 PMHarper BrooksPre-op paperworkBooked8m 59sCompleted
Mar 20, 10:50 AMAva RossiRevision timelineBooked5m 01sCompleted
Mar 19, 4:00 PMAva TurnerBlepharoplasty follow-upFAQ Answered4m 21sCompleted
Mar 19, 3:40 PMLucas GreenImplant exchange inquiryNo Answer12m 29sMissed
Mar 19, 3:20 PMEmma GreenRevision timelinePayment Collected3m 23sCompleted
Mar 19, 3:00 PMEmma BrooksImplant exchange inquiryNo Answer9m 31sRecovered
Mar 19, 2:20 PMGrace NguyenBotox schedulingBooked13m 06sCompleted
Mar 19, 2:10 PMGrace BrooksScar revision consultLeft Voicemail2m 55sOpen
Mar 19, 1:20 PMAva LopezBlepharoplasty follow-upPayment Collected7m 38sCompleted
Mar 19, 11:20 AMGrace KimBotox schedulingFAQ Answered6m 19sCompleted
Mar 19, 9:50 AMEmma MartinezPost-op swelling concernBooked12m 46sCompleted

Today's Queue

  • Post-op swelling check-in
    Follow-up • due 09:30In progress
  • Pre-auth verification for revision
    Insurance • due 10:15Pending
  • Deposit reminder before consult
    Payment • due 11:00Pending
  • Voicemail callback: scar consult
    Follow-up • due 13:20Queued
  • Coverage confirmation for anesthesia
    Insurance • due 15:10Blocked

System Health

Uptime99.97%
Latency182 ms
Last syncMar 21, 11:17 PM